At kataoka, each piece of jewelry is meticulously crafted by hand to meet your specific needs. This process typically takes 4 weeks from start to finish. If you have a pressing deadline, please let us know and we will do our best to accommodate your request.

With the help of FedEx, we are proud to offer worldwide shipping of all kataoka jewelry pieces. Our International Priority shipping ensures fast and efficient delivery, typically arriving within 2 business days. Shipping fees are included in all kataoka orders (excluding repairs, resizings, and Peter Ivy's creations).

As all kataoka jewelry is handmade to order, all sales are final and no returns or exchanges can be accepted.

In the unlikely event that you receive a defective or incorrect item, please reach out to us within 7 days of delivery date with accompanying photos of the order. We will offer a full refund. Please note that we cannot accept any damaged or altered items, and the customer is responsible for the safe return of the parcel. We cannot be held responsible for lost or damaged shipments.