Every piece of kataoka jewelry is a testament to the artistry of handcrafting and meticulous care. Each creation is made to order, requiring approximately 4 weeks to complete. Should your request be time-sensitive, we invite you to share your timeline, and we will endeavor to meet it with the utmost consideration.

We are pleased to offer worldwide delivery through our trusted partner, FedEx International Priority. This ensures that your kataoka creation arrives swiftly, often within 2 business days, no matter where you are. Shipping fees complimentary for all orders, with the exception of repairs, resizings, and Peter Ivy’s creations. Rest assured, your treasure is securely packaged for its journey to you.

Each piece of kataoka jewelry is a bespoke creation, crafted to your specifications. As such, all sales are final, and we are unable to accommodate returns or exchanges.

In the rare instance that you receive a defective or incorrect item, we kindly request that you contact us within 7 days of delivery, accompanied by photographs of the item and its packaging. Upon review, we will promptly address and rectify the issue.

To ensure the safe return of the item, we ask that it be securely packaged, as we are unable to accept items that have been altered, damaged, or compromised during transit. While we take every precaution to assist you, we regret that we cannot assume responsibility for lost or damaged returns..