Every kataoka creation is accompanied by a Lifetime Limited Warranty, a testament to our unwavering commitment to quality and enduring artistry.
What is your lead time?
Each piece is individually handcrafted to order in our Tokyo atelier, a meticulous process that requires approximately four weeks. For time-sensitive requests, we invite you to contact us, and we will do our utmost to accommodate your needs.
What quality are kataoka diamonds?
All the diamonds we use for our standard designs are D color, Clarity VS-1, excellent cut minimum, unless specified. This standard is maintained for diamonds larger than 0.25 ct. If you wish to have higher quality diamonds set on your kataoka treasure, please contact us.
What makes kataoka’s metals unique?
Each metal blend is custom-formulated in-house, crafted for its purity, durability, and unparalleled sheen. Ethically recycled from Japan’s advanced semiconductor industry, our gold and platinum reflect both sustainability and understated elegance.
Can you use silver in your creations?
No. At kataoka, we work exclusively with custom-blended gold and platinum, chosen for their exceptional quality, hypoallergenic properties, and timeless appeal.
Where do you source your gemstones?
Our gemstones are carefully hand-selected from trusted partners who share our unwavering commitment to ethical practices and exceptional quality. Each stone is chosen not just for its beauty and rarity, but also for its ability to reflect kataoka's dedication to timeless craftsmanship and artistry. While the origins may vary, our ethos remains constant—ensuring that every gemstone is ethically sourced and embodies the essence of refined elegance.
Where are kataoka creations made?
Every piece is meticulously handcrafted in our Tokyo atelier, where centuries-old techniques meet contemporary artistry.
Do you offer custom engraving?
We offer complimentary engraving on most rings. Please contact us with your request, and our client care team will assist in adding a personal touch to your treasure.
Do you offer repair services?
Yes, we offer repair services for all kataoka creations. Should your jewelry require restoration, please contact us for guidance on the process. Each repair is handled with the utmost care at our Tokyo atelier, ensuring your piece is returned to its original splendor.
What should I do if my jewelry is damaged?
In the event of damage, we recommend reaching out to our client care team immediately. Yoshinobu Katraokas will assess and restore your piece, ensuring it retains its original beauty.
Can you use lab-grown diamonds in your creations?
We create with natural diamonds exclusively, reflecting our dedication to authenticity and timeless elegance. These ethically sourced gems embody the story of the earth, enhancing the unique narrative of each kataoka creation.
Why are kataoka creations an investment?
kataoka jewelry reflects a legacy of craftsmanship, the purity of ethically sourced materials, and unparalleled design. Each piece is not merely jewelry—it is an heirloom to be cherished for generations, supported by our Lifetime Warranty.
Can I purchase a ring without the center stone?
Our rings are designed as harmonious compositions, where the center diamond plays an integral role. Offering complete creations ensures the beauty and integrity of our designs and preserves the Lifetime Warranty that accompanies every piece.
Can you set my gemstone in a kataoka design?
To maintain the integrity and quality of our craftsmanship, we work exclusively with our own ethically sourced gemstones, chosen for their compatibility with our designs.
About Payments, Shipping, and Returns
What countries do you ship to?
kataoka is delighted to offer worldwide shipping for our handcrafted creations. Our shipping service is complimentary for all kataoka orders, ensuring your masterpiece reaches you no matter where you are. Packages typically arrive within 2 business days and require an adult signature upon delivery, providing a safe and secure journey for your treasured piece.
What is your returns policy?
As each kataoka creation is handcrafted to order, all sales are final. This policy reflects the individuality and exclusivity of every piece. We kindly encourage you to contact us with any questions prior to purchase to ensure your complete satisfaction.
What can I do if I ordered the wrong ring size?
We’re here to help. For orders placed directly with kataoka, we offer one complimentary resizing within the first year of purchase.
For our US clients, simply send your ring to our New York Flagship store. From there, we’ll handle everything, including sending it to our Tokyo atelier for resizing and returning it to you in New York. You'll only cover the domestic shipping fee.
For our international clients, you'll need to send the ring directly to our atelier in Tokyo, and will be responsible for the shipping fees to and from Japan.
For rings purchased through an Exclusive Partner, resizing is available for a $300 fee. Please contact our client care team for assistance.
What’s the best way to ensure I get an accurate ring size?
For precision, we recommend visiting a kataoka Flagship Store or a trusted local jeweler to measure your finger in US size. The ideal time to do so is in the afternoon or early evening, when finger size is most stable. Remember, finger size can fluctuate with temperature—fingers are slightly larger in warmer weather and smaller in colder conditions.
How many times can I resize my ring?
Your ring can be resized as many times as needed to achieve the perfect fit. However, for designs featuring delicate stones, certain limitations may apply to ensure the integrity of your piece. Contact us for tailored guidance.
Do you take credit cards?
Yes. We accept Visa, Mastercard, Discover, JCB, and American Express. All transactions are processed securely, and no credit card information is stored in our database.
Do you offer financing options?
Currently, we do not offer financing. However, please reach out to us, and we’ll do our best to assist you with your investment in a kataoka treasure.
Where do your jewelry ship from?
All orders are shipped directly from our atelier in Tokyo, Japan.
Can I track my order?
Absolutely. Once your order is shipped, we’ll provide a tracking number via email. You can also check the status of your order under "My Account" on our website.
Are there additional costs upon delivery?
For US clients, customs duties and paperwork are fully managed by us, ensuring a seamless delivery with no unexpected fees. International clients may incur customs duties based on local regulations. For accurate details, we recommend consulting your country’s customs agency.
How do I cancel or change an order?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once production begins, we regret that modifications or cancellations are not possible.
Do you provide appraisals?
While we do not provide appraisals directly, we can issue a detailed receipt for insurance purposes. For formal appraisals, we recommend consulting a certified, third-party expert.
Other Questions
Do you have sales?
At kataoka, we are committed to offering exclusive jewelry pieces, each meticulously handcrafted in limited quantities. Our pricing reflects the authenticity, rarity, and artistry of our creations, ensuring a consistent and transparent approach to value.
Instead of sales or promotions, we focus on delivering enduring quality and timeless beauty. For updates on special events or limited releases, we invite you to join our exclusive newsletter. At kataoka, every piece is a testament to unmatched craftsmanship and a dedication to excellence.
What are your Privacy Policy and Terms of Use?
You can review them here. For any questions or clarifications, feel free to reach out to us directly.
How do I apply to become a kataoka Exclusive Partner?
For all business inquiries, including becoming an Exclusive Partner, please contact us directly. We look forward to exploring potential partnerships.
I have a press inquiry, who should I contact?
For press inquiries, please reach out to us. We would be delighted to assist with your request.
Are you currently hiring?
We are always interested in welcoming passionate and talented individuals to our team. If you’d like to explore opportunities with kataoka, please send us your resume. Should a position align with your skills, we’ll be in touch.
Still need to contact us?
We are here to assist with any further questions or comments. Please don’t hesitate to reach out to us.
